• Advinne Staff
  • Advinne Staff

Feb 19, 2016 09:13 PM

Online Topup

TopUp and Balance

VERIFIED ANSWER

Problems with Top Up?

Topped up but cannot see your balance?
Please wait a few moments, as it may take a while to update.

Credit dropping quickly?
If your credit is depleting unusually fast, this may be due to data usage on your smartphone. Check all apps and remove auto-update.

Topped up wrong amount online?
Advinne can look into this for you and even provide a refund. Alternatively, contact our Customer Care Centre on 140 from an Advinne Mobile. To check the balance of your Advinne SIM card youcan dial *101# and press the call button. This will display your balance on your handset's screen.

You could also view your balance on the home screen of your MyAdvinne account, if you register; Which we highly recommend.

Topped up but cannot see your balance?
Please wait a few moments, as it may take a while to update.If you are still having issues, contact our Customer Care.


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