Having issues making a call?
If you cannot make or receive calls, please first perform the following checks :
- Enough credit ?
Check if you have enough credit on your phone. To check your credit balance, dial *101# and then press the call button.
- Making an international call ?
If making an international call, please ensure you are using the correct international code (+ or 00), followed by the country code and finally by the mobile/landline number (without the 0 in the beginning).
- Are you connected to our network ?
Advinne should be displayed on the left-hand corner of your phone screen.