Terms & Conditions

1. WHAT ARE THESE TERMS AND CONDITIONS FOR ?
2. DEFINITIONS
3. TERMS & CONDITIONS
4. SUSPENSION OF SERVICES
5. RISK AND OWNERSHIP
6. LOST OR STOLEN SIM CARDS OR CELLPHONES

1. WHAT ARE THESE TERMS AND CONDITIONS FOR ?

1.1 Remember that you must always comply with these terms and conditions. By using your SIM Card, you understand and agree to comply with these terms and conditions.

1.2 Important clauses which may limit our responsibility or involve some risk for you may be in bold. You must pay special attention to these clauses.

1.3 We have defined some words that have special meaning. You can find the meaning of the words in section 2 of these terms and conditions.


2. DEFINITIONS

2.1 "Cellphone" means the mobile cellular telephone handset in which your SIM Card and Cellphone number (also referred to as MSISDN number) referred to in these terms and conditions are installed. "Charges" means any applicable connection fee, subscription fee, Usage Charge, SIM Card fee, Cellphone charge, risk transfer charge and any other charge(s) relating to the provision of our Services to you in terms of these terms and conditions. "ICASA" means the Independent Communications Authority of South Africa. This is a public body that regulates the way that Advinne and other network service providers like us carry out its businesses and the services it provides to you. "Our Network" means the electronic communications system by which Advinne makes our Services available to you in South Africa. "our Services" means the electronic communications services that are available through our Network including any service(s) provided by us whether chargeable or nonchargeable services. You may find more information about our services on our website (//www.advinne.co.za) or contact us for an explanation of what is made available to you through our Network, which may change over the period of your use of your SIM Card. You can also ask any Advinne representative to help you find out more about our Services. "RICA" means the Regulation of Interception of Communications and Provision of CommunicationRelated Information Act, 2002. "SIM Card" is a Subscriber Identity Module. You must use your SIM Card to get access to our Network. "Tariff Plan" means the various tariff (cost) plans published by us setting out:

2.2 * our charges to you for our Services'

2.3 * the rights to renew post-paid contracts;

2.4 * any billing increase;

2.5 * any inclusive minutes; and/ or

2.6 * any other service whether we charge you for those other services or provide these other services as part of the subscription fee incorporated into the Tariff Plan. "Starter Pack" means the pack that includes the user guide and SIM card required to access the Advinne Network. "Usage Charges" means the amount you will need to pay us for our Services supplied either to you and/or any other person you have allowed to use our Services but that you will pay for. "we", "us", "our" and Advinne refers to Advinne (Pty) Ltd. "you" and "your" refers to the person who has purchased or is using the SIM Card.

OUR TERMS AND CONDITIONS

2.7 In order to receive your new Cellphone number and activate your SIM Card found in your Starter Pack, you must register your SIM Card, in terms of the provisions of section 40 of RICA (RICA'd).

2.8 Once your SIM Card has been RICA'd, you can enter your PIN number into your Cellphone and you are connected to our services! You will then be able make and receive calls and SMSs after recharging your account.

2.9 Usage Charges for all calls and/or SMSs/MMSs and internet surfing made and any other applicable charges will be billed to you in accordance with the then applicable rates (as amended from time to time). A copy of our applicable rates is available on our websitewww.advinne.co.za.


3. *Advinne is under no obligation to provide you with any statement and/or accounts for the usage of credit values, periods of access to the Network and/or any other information in respect of call records, Usage Charges and/or other charges.*

4. *We can on written notice, amend and/or change the terms and conditions because of any new and/or amended law(s), tax(es), regulation(s) and/or any change(s) in the terms and conditions of our licence and/or any change(s) in our Tariff Plan or our Services. If we amend and/or change the terms and conditions, we will notify you of such amended terms and conditions.*


5. SUSPENSION OF SERVICES

5.1 Advinne has the right to suspend our Services by disconnecting your SIM Card from our Network, if :

5.2 Advinne can change, replace or remove any benefits or Services given to you under this Starter Pack and SIM Card.


6. RISK AND OWNERSHIP

6.1 *Risk in and to the Starter Pack and its contents (including the SIM Card and recharge vouchers) shall pass to you once you have accepted delivery of the Starter Pack and its contents or started using our Services. [This clause means that once the Starter Pack is delivered to you, you must bear the loss if anything happens to the Starter Pack.]*

6.2 Do not accept any recharge voucher if the seal has been broken or tampered with.


7. LOST OR STOLEN SIM CARDS OR CELLPHONES

7.1 You are responsible for the safekeeping of your SIM Card and Cellphone. You must notify us immediately if you realise your SIM Card or Cellphone have been lost or stolen.

7.2 You must also, within 24 hours of you realising that your SIM Card and/or your Cellphone has been lost or stolen, report this to the police.

7.3 A lost or stolen SIM card can be replaced by a SIM swop at the then applicable cost which will appear on Advinne's website at www.advinne.co.za at that time..